Technical Support Channels
A 1–Hour Ticket Response Time Guarantee
Each help request you submit to us will be dealt with within maximum sixty minutes. In case your trouble ticket or email needs further assistance from a server admin, we will forward it and leave a comment to let you know that your issue is being examined. If you make use of the Managed Services package, any of the server management services included there will be carried out at a time that is convenient for you.
An Exceptional Support Service
- We’ll be at your disposal 24x7 to respond to any inquiries that you may have about our Hosting Control Panel or any of the apps that we have preinstalled on your behalf on the dedicated server. In case you also need support with server administration tasks, you can take a glance at our Managed Services package, which includes data backup space, Operating System updates every week, server monitoring and rebooting services, plus troubleshooting and installation procedures.
An Intuitive Help Section
Our Hosting Control Panel is installed by default for every dedicated server. Among its functionalities is a rather useful integrated knowledge base that will walk you step by step on how to use it. The majority of how–to articles in addition video versions which demonstrate all the tasks that you can carry out in a very illustrative manner. You can find the instructional articles and the video tutorials in the top right corner of each Hosting Control Panel section.