Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Offering top quality support in good time is our main priority, so we back up each shared hosting plan with a 1–hour ticket solution warranty. Once you supply a ticket or post an email, our customer customer assistance crew will try all they could do to provide the most appropriate remedy for your issue and to provide you with assistance in a timely fashion.

  • Top quality support service

  • A Top–quality Support Service

  • Our help and support service is offered by a team of trained specialists who will be ready to answer to your issue without delay. You can easily speak to the tech support staff by opening a customer assistance ticket from your Hosting Control Panel or by submitting us an email message. On working days, you can also contact us on the phone or take advantage of the live chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Control Panel presents an extensive knowledge base that’s integrated into all areas. In each part, you’ll find a Help button which will load for you a list of step–by–step courses on how to take advantage of a specific function or perform a specific action. Furthermore, we have crafted course video tutorials so its possible to get a better idea of the Control Panel’s interface.