Help and Support Channels
A 1–hour Ticket Resolution Guarantee
Each ticket that you post to our customer help and support Dept will be attended to within up to 60 mins. The standard problems will be responded to right away. Nonetheless, if the service request you have submitted calls for the aid of a trained admin technician, we will address the ticket to him and will notify you about the postponement.
Qualified Customer Assist Service
We will offer you round the clock client support by using a lightning fast ticket platform integrated into your Control Panel. You could email us all the time about any of the applications that come pre–configured on the virtual server, such as the desired Linux distribution, the server management panel and our in–house made Hosting Control Panel.
A Descriptive Help Zone
An extensive and constantly updated knowledge base is included in our custom–built Hosting Control Panel. It offers you quick tips about how to conduct all of the essential web site control jobs. The Help area features thorough how to article tutorials and step by step video courses. You can open the Help section by pressing the Help or Video buttons in the right corner of each Control Panel section.