A ticketing system is the most popular means of communication that web hosting providers offer to their customers. It’s most often part of the billing account and is the very best way to deal with a problem that requires some time to examine or that has to be forwarded to a system administrator. Thus, all comments supplied by either side will be stored in the very same location in case somebody else needs to work on the given problem and the info in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which goes to say that you’ll have to log in and out of at least 2 accounts in order to execute a certain procedure or to reach the company’s customer care team. In case you’d like to manage a number of domains and each one is hosted in its very own account, you’ll have to use even more accounts at the same time. Besides, it could take a considerable span of time for the provider to respond to your ticket request.
Integrated Ticketing System in Shared Hosting
Our shared hosting come with an integrated ticketing system, which is an integral part of our custom-developed Hepsia hosting Control Panel. As opposed to other comparable tools, Hepsia will permit you to manage everything associated with the hosting service itself in one location – invoices, files, emails, support tickets, etc., eliminating the necessity to use different admin dashboards. In the event that you have any technical or pre-sales questions or any problems, you can send a ticket with just a few mouse clicks without having to leave your hosting Control Panel. During the process, you can select a category and our system will offer you a variety of informative articles, which will provide you with more information and which may help you fix any given issue before you actually post a ticket. We guarantee a response time of maximum 60 minutes, even in case it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is far more convenient to manage everything from a single location, which is the reason why we have implemented a trouble ticket system into the custom-built Hepsia Control Panel, which comes with each and every semi-dedicated server account. This will permit you to handle the communication with our help desk support staff along with your websites, so you won’t have to memorize an additional user name for some other admin dashboard. You will be able to open a new ticket or to track down the status of an old one with no more than a couple of clicks of the mouse whilst you are browsing the files within your account. Plus, you can look through older tickets using a smart search option or check applicable FAQ articles, which offer solutions to commonly encountered obstacles. The built-in ticketing system is strictly monitored 24-7-365 with the maximum response time being just one hour, so there’ll always be somebody to help you.