A live chat is one of the methods of communication supplied by some web hosting providers as a part of their support services. Determined by the company, the chat is used for pre-sales, billing and/or tech support. This way of communication is quicker in comparison to a support ticket and it makes it much less likely to misunderstand or misspell a word compared to a telephone call with a representative. What's more, if the problem that you experience requires some time to be reviewed and taken care of, you are able to do something different at the same time instead of just waiting, like you'd have to do when you call. You can also take advantage of a live chat assistance service completely free as long as you have web accessibility even if your website hosting provider is situated in a different country and they don't have a local phone number that you can call.
Live Chat Support in Shared Hosting
Along with the telephone and ticket support, we supply live chat support too. You will be able to contact us every day, including weekends and holidays, and we will give you more info about the shared hosting that we provide if you are not among our customers yet, or about common and billing questions in case you already have a user profile. Though for entirely technical matters you have to open a ticket to our tech assistance team, since such issues need extra time to be taken care of, you can still get in touch with us on our live chat for some tech info. To give you an example, we're able to assist you to set up an email address in your email client or troubleshoot multiple issues, saving you time and effort. Even when our telephone lines are already off for the day, you will be able to speak to a live person.
Live Chat Support in Semi-dedicated Servers
We provide a live chat service that is designed for all our future and present customers. If you are searching for a new website hosting account, you'll be able to chat in real time to one of our representatives and get more details about our Linux semi-dedicated service so as to select the best package for your web sites. If you already have an account with us, we'll assist you timely with billing, general and 1st level technicalissues. Though in some instances you'll have to open a ticket because there are situations that cannot be resolved on the live chat, we will help you with numerous common tasks, like installing an e-mail account in an email client or forwarding one domain to another. As a result, you will benefit from prompt assistance and you will save many hours.