Should you ever face a problem with your site and be unable to tackle it yourself, ask the hosting provider’s customer care staff to help you bring the website back online. A speedy resolution would be the perfect scenario, but a lot of hosting companies reply within 24 hours or even more, especially if you are dealing with a reseller. Even if the problem can be fixed without much effort, your website may not work satisfactorily or may not be reachable at all for a prolonged time interval, so you may lose potential customers since it is very unlikely that anybody will eagerly go back to a broken site. Therefore, you have to make certain not only that you can touch base with your web hosting company, but also that they can respond and assist you in a well-timed manner. If a script update doesn’t proceed as planned or you delete something by mistake, for instance, the website must be restored swiftly in order to prevent protracted downtime.
One-Hour Response Guarantee in Shared Hosting
If you are using any of our shared hosting and you’ve got an inquiry or run into some obstacle, you can touch base with us 24-7-365 by posting a tech support ticket or by sending an e-mail and we will make certain that you obtain an answer in no more than one hour. If the issue can be resolved, we will do it before we respond to you, while if there is something that you have to do on your end, we will provide you with all the required information – what settings to check, what possible solutions to try, etc. Typically, you’ll get a reply within no more than thirty minutes, which implies that waiting around for hours or even for more than 1 day to obtain help is something inconceivable. Our 1-hour response guarantee is valid for any enquiry that you might have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from our company, you can take advantage of our incredibly fast support services. You’ll get an answer to any trouble ticket posted through the web hosting Control Panel or email sent to our tech and customer support team within the hour. The response time is guaranteed and it applies regardless of the issue – billing or technical. Often, it takes significantly less time to explore and fix a problem. We’ll supply you with more info in case the solution involves something that has to be done on your end. If you get in touch with us during public holidays or weekends, the response time will be precisely the same and due to the fact that our support team will be at your service 24 hours a day, 7 days a week, you’ll receive instant help for virtually any technical, general or billing issue regardless of the hour.