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Phone Support
What does ?phone support? imply in the world of web hosting?
You can find lots of shared hosting suppliers out there, still many of them are resellers that have minimal resources, especially in terms of support. A good way to distinguish them is the option to reach the company over the phone. The level of support that you will get via this particular way of communication will vary based on the supplier - some offer professional telephone support, various others offer basic and customer support only since some issues are more time-consuming and it would be easier to be resolved through a ticket, particularly if the situation needs to be escalated. Nonetheless, it is good to know that you can get in touch with your hosting provider since there are tons of small matters that can be managed effectively and in a timely manner with a call, not mentioning that you can get more information regarding the services even before you become a client.
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Phone Support in Shared Hosting
In case you decide to take advantage of one of our shared hosting, you can connect with our support team over the phone for 14 hours per day. We will assist you in choosing the perfect plan for your websites because we think that it is better to discuss this kind of matters with a live person. In case you already own an account, we will assist you with all your sales/billing questions and / or general matters, even with some tech situations which don't involve too much time or escalation to an administrator since it is more appropriate to open a support ticket for time-consuming problems in order to have all the correspondence in a single place. We have phone numbers in the United States of America, the UK and Australia, so you're able to call the one you prefer and speak with one of our agents.
- Phone Support in Semi-dedicated Servers
We offer live telephone support 14 hrs a day as part of the support services for each and every semi-dedicated server package that we provide. Considering that some issues are more difficult and time-consuming, you may have to open a support ticket in case you experience such a problem, but for all of your general, billing or small-scale tech issues you can always call us and we'll assist you right away to save you the time you'll need to spend on creating a ticket. Even if you do not have an account yet, you can find out whether you can host your websites on our advanced cloud platform or you'll be able to get any other general info on our semi-dedicated solutions. We now have local numbers in the United States, the United Kingdom and Australia along with a worldwide number, which means that you can call the one which is closer to your region. - Phone Support in Semi-dedicated Servers