Being able to communicate with your shared hosting supplier when you have any questions or encounter any issues is important and how quickly they will answer back and take action could be crucial, in particular when your web site is business-oriented, as more downtime could mean losing potential clients. The support options are also a quick way to distinguish actual providers from resellers. The latter generally reply only to e-mails or support tickets and you will need to wait for a day or maybe more in order to receive an answer. When the problem needs a few responses, you may end up losing a few days to have a basic problem solved. Using the services of a legitimate and reliable website hosting supplier, you should be able to get in touch with the support at any time and receive a timely reply whatever the issue or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Shared Hosting
The customer and tech support services for our shared hosting packages are round-the-clock, which means that you can forget about waiting for a couple of days to receive assistance. If you are not our client yet, you can phone us, chat with a representative or send an e-mail message. In case you already have an account, you'll be able to open a support ticket in addition to the other three ways of contact. You can pick the best way to contact us based on what your location is or what hardware you are using. We will assist you for almost any webhosting-related question that you have or issue that you could experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you can open a support ticket, but even then the maximum reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you select, you're able to benefit from our 24/7 support services even on official holidays. All of your web sites will be available all of the time and so will we. With numerous connection options, you are able to choose the easiest way to get in touch with us and find out about our solutions if you don't have an account yet, or get assistance in case you're already among our customers. You are able to phone us, have a chat with a live consultant, send an e-mail message or open a support ticket from the Help section of your Hepsia hosting Control Panel. The last two options have 1-hour answer time guarantee, even though it hardly ever takes more than 20 mins to receive assistance irrespective of the nature of the problem. With our customer and technical support services, we will be available for you every time you need us, not a few days after that.
24/7 Customer Support in VPS Servers
When using our VPS servers, you won't have to wait for more than one hour in order to receive assistance for any type of difficulty that you may encounter regarding the server or the software which comes pre-installed with it. We warrant this short reply time for all the tickets that you open from your billing Control Panel or emails which you send to our technical support team. In addition, we have local phone numbers in a couple of countries around the world and a live chat service where we will assist you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 through the different ways of communication, so no matter what your question or issue is, there'll always be someone to help you out quickly. In case you need help with third-party software, which you cannot set up or which gives you problems, you'll be able to reap the benefits of the Managed Services upgrade package that we offer for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
All of the dedicated server plans that we provide come with 24/7 support via numerous means of communication and with a one-hour maximum answer time guarantee. If you want to find out more about the plans or you have various billing or general questions, you'll be able to phone one of the local numbers that we have worldwide or you could use our live chat support and talk with a live representative. For strictly technical difficulties which require some help from a technical support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you could send an email message, because all these channels are more appropriate to keep track of a certain matter. The reply time for them rarely surpasses half an hour, so that you can forget about having to wait for a full day so as to get help. Our support service is available for all of the server-related issues, which includes the pre-installed software. If you'd like to receive assistance for third-party applications, you may consider ordering the Managed Services upgrade that we provide with all plans.